Effective Date: 02/05/2026
This Privacy Policy explains how we collect, use, and protect your information.
Who We Are We are a document assistance service that helps individuals in Texas draft and e-file expungement paperwork. We are not a law firm and do not provide legal advice.
Information We Collect When you use our service, we collect:
Personal information: name, email, phone number, and contact details
Legal details: county/city of arrest, arrest date, case numbers
Payment details (processed by third-party provider)
Usage data through cookies for advertising and analytics
How We Use Your Information
To assess your eligibility for expungement (via a licensed attorney)
To provide form preparation and e-filing support
For communication and customer service
To send SMS text messages regarding your customer service inquiries and case updates (if you have opted in to our SMS program)
For marketing and remarketing (e.g., Google Ads)
To improve our services and website experience
SMS Communications Program When you provide your phone number and explicitly check the consent box on our web forms, you opt in to receive recurring SMS text messages from Expungement360, LLC. These messages relate to customer service matters, case updates, and support. Message frequency varies depending on your case activity. Message and data rates may apply. You can opt out of receiving these messages at any time by replying STOP, or reply HELP for assistance.
Sharing Your Information We only share your data:
With third-party tools we use for CRM, analytics, and payments
With a licensed Texas attorney who reviews eligibility
If required by law or court order
We do not sell your data. Furthermore, we strictly protect your SMS opt-in data. No mobile information or SMS opt-in consent will be shared with third parties, affiliates, or partners for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will remain strictly confidential.
Data Security Practices We take the security of your personal data seriously. We implement industry-standard security measures, including encryption and secure server hosting, to protect your personal and legal information from unauthorized access, alteration, disclosure, or destruction.
Data Retention
If you’re ineligible, we delete your data within 90 days.
If you proceed with filing, we retain data until the process is complete, then delete within 90 days.
You may request deletion at any time by emailing help@expungement360.com.
Cookies and Tracking We use cookies for:
Google Ads and remarketing
Site usage analytics
You can read about it here: Cookie Policy
Your Rights You may:
Access or correct your data
Request deletion
Opt out of marketing emails or SMS messages (by replying STOP)
Email us at help@expungement360.com for any privacy concerns.